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Access Policy and Service Terms

We built 99 Apps for adults in regions where online gaming is permitted. This page sets out how access works, what we require from you, and where to reach us if you need clarity on your account or our policy.

Region-dependent accessAdult verification requiredAccount policy outlinedDirect contact pathsBangladesh payment context
99 Apps Access Policy and Service Terms
POLICY CONTACT

How to Reach Us on Legal Questions

If you need to confirm your account status, ask about eligibility in your region, or request changes to your personal data, our support channels are open. Live chat handles most queries within minutes; email is there for document requests or detailed policy questions that need a written record.

Team online

Live Chat

Open the chat icon in the bottom corner of any page. Support answers questions about account verification, region eligibility and policy interpretation in real time. Available daily; response times are usually under two minutes during peak hours.

Email Support

Send detailed policy inquiries or document requests to our support address. Expect a reply within twenty-four hours on weekdays. Attach identity documents if you are responding to a verification request; we handle all submissions confidentially.

Account Settings

Log in and visit the account dashboard to view your current verification status, update contact details or request account closure. Changes to withdrawal methods require identity re-verification to protect your funds from unauthorised access.

DATA & SECURITY

How We Handle Your Information

We collect your age, location, payment details and device information to verify eligibility, process deposits and withdrawals, and keep your account secure. Data is stored on encrypted servers and is never sold to third parties. You can request a copy of your data or ask us to delete your account at any time through support.

Data Collection

We record your sign-up details, bKash or Nagad transaction records, IP address and device type to confirm you meet age and region requirements.

Cookie Use

Session cookies keep you logged in and remember your language preference. Analytics cookies track which games are popular so we can improve the lobby layout.

Account Security

We hash your password and encrypt payment details. Two-factor authentication via SMS is optional but recommended.

Data Retention

Active account data is kept for the life of your account. After closure, we retain transaction logs for six years to meet financial record-keeping obligations, then delete them.

Common Legal and Access Questions

Service access depends on local law and whether your region permits online gaming. We do not determine legality; you are responsible for confirming that use is lawful where you are. If local law prohibits online gaming, you may not create an account or deposit funds.

We verify location through your IP address and payment details. If your region is restricted, your account will be suspended and any deposited funds will be returned to the same bKash, Nagad or Rocket wallet you used, minus processing fees where applicable.

During sign-up we ask for your date of birth. For withdrawals above a certain threshold, we require a photo of your national ID card or passport. Accounts that do not complete verification within seven days will be locked until the documents are submitted.

Yes. Email support with your registered email address and a copy of your ID. We will send a PDF containing your account details, transaction history and verification records within five business days. Data exports do not include game-round details, only account-level summaries.

Log in, go to account settings and select the closure option, or contact support directly. We will process the request within forty-eight hours. Any remaining balance will be paid to your verified bKash, Nagad or Rocket wallet before the account is closed.

We share transaction data with payment processors like bKash, Nagad and Rocket to clear deposits and withdrawals. We do not sell or rent your personal information to advertisers or marketing firms. Game providers receive anonymised session data to deliver the lobby, but not your name or contact details.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.